Refund policy

At Martovo Store, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of receiving your order. The item must be unused, in its original packaging, and accompanied by proof of purchase. Products that have been used, damaged by the customer, or are not in their original condition may not be eligible for return.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider. Shipping charges are generally non-refundable unless the return is due to our error. For any questions or assistance, please contact our customer support team before returning your item.